Service & refunds

Railza Trip

You can ask for a full refund of Railza Trip until the first day of the trip it was bought for. After the trip has started, Railza refunds the purchase if the service did not work as described (for example if the trip features were unavailable). Refunds go back to the original payment method through Stripe.

How to ask

Use “Request refund” in your order history, or contact support with your order reference. Refund requests are answered within 5 business days.

Transport tickets

Railza does not sell transport tickets, passes or reservations. Refunds and exchanges for those are handled by the company that sold them, under its conditions.

No subscription

Railza Trip is a single payment. Nothing renews and there is nothing to cancel.

Service provider

The service provider’s registered name and address are published here before Railza Trip goes on sale. Journey checks are free and need no account.

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