Servizio e rimborsi
Version 2026-10-06
Railza Trip è rimborsabile interamente fino all’inizio del viaggio, e dopo se non ha funzionato come descritto. I rimborsi dei biglietti di trasporto spettano all’impresa che li ha venduti. Il testo di riferimento è la versione inglese qui sotto.
Railza Trip
You can ask for a full refund of Railza Trip until the first day of the trip it was bought for. After the trip has started, Railza refunds the purchase if the service did not work as described (for example if the trip features were unavailable). Refunds go back to the original payment method through Stripe.
How to ask
Use “Request refund” in your order history, or contact support with your order reference. Refund requests are answered within 5 business days.
Transport tickets
Railza does not sell transport tickets, passes or reservations. Refunds and exchanges for those are handled by the company that sold them, under its conditions.
No subscription
Railza Trip is a single payment. Nothing renews and there is nothing to cancel.
Fornitore del servizio
Il nome e l’indirizzo registrati del fornitore saranno pubblicati qui prima della messa in vendita di Railza Trip. Le verifiche dei viaggi sono gratuite e senza account.
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